Clovelly Country Club (“we”, “us”, “our”) is committed to protecting the personal information of members, guests, employees, suppliers, and other stakeholders. We comply with the South African Protection of Personal Information Act (POPIA; Act 4 of 2013), effective since 1 July 2021, which governs lawful processing of personal data.
We have appointed an Information Officer responsible for POPIA compliance. You may contact this person for requests regarding access, corrections, withdrawals of consent, complaints, or other data-related inquiries.
We collect only what is necessary, from channels such as online booking forms, membership applications, emailing newsletters, event registrations, and employment records. Categories include:
Identity details: name, ID/passport, membership number
Contact information: email, postal address, telephone
Transactional data: membership payments, green fees, event attendance
Marketing preferences: opted-in communications
Website analytics and cookies: browser details, usage data
Purposes include: processing bookings and memberships; communicating club news, events, and specials; marketing; compliance with legal requirements; security and fraud prevention; and enhancing service delivery.
We process your personal information under POPIA on lawful grounds, such as:
With your consent (e.g. when signing up for newsletters or events)
To fulfil contractual obligations (e.g. membership agreements, bookings)
To comply with legal requirements (e.g. tax and safety laws)
For legitimate purposes (e.g. fraud detection, service improvement)
On subscribing to newsletters or event notices, we will:
Clearly inform you of the use of your personal information
Obtain active consent
Provide an easy method to withdraw consent or opt-out of marketing at any time
Your personal information may be shared with:
Service providers (e.g. payment processors, IT support, cloud hosting) under strict confidentiality
Authorities (e.g. tax, safety regulators) if legally required
Third parties, only with your explicit consent
We ensure that third parties uphold data protection standards consistent with POPIA.
We implement reasonable safeguards (SSL/TLS encryption, secure storage, restricted access) to protect personal data both in transit and at rest. Access is limited to authorised personnel only.
We retain personal information only for as long as necessary:
Membership and booking records: for legitimate business and legal periods (e.g. tax retention − typically 5 years)
Marketing records: until consent is withdrawn
Once no longer needed, data is deleted or irreversibly anonymised
If data is transferred outside South Africa (e.g. cloud storage abroad), we ensure POPIA-compliant safeguards are in place or obtain your consent.
You have rights regarding your personal information:
Right to be informed – about what data is collected and why
Right of access – to request copies of your personal data
Right to correction/delete – if data is inaccurate or no longer required
Right to object – to processing based on legitimate interest or direct marketing
Right to withdraw consent – at any time
Right to lodge a complaint – with our Information Officer or the Information Regulator
In the event of a data breach, we will notify:
The affected individuals without undue delay
The Information Regulator, where required under POPIA.
We use cookies to operate and optimize our website. You may customize or disable cookies, though this may impact website functionality. All cookie usage is disclosed clearly.
We periodically review and update this POPIA compliance statement. The current version is dated 20 June 2025. We encourage you to check back regularly. Substantial changes will be communicated via our website or email.
Information Officer
Clovelly Country Club
177 Clovelly Road, Clovelly, Fish Hoek, Cape Town, 7974
Email: clubhouse@clovelly.co.za
Tel: +27 21 784 2111
CONNECT
Address:
177 Clovelly Road,
Clovelly, Fish Hoek,
Cape Town
Contact Numbers:
General: +27 21 784 2111
Bookings: +27 21 784 2100
Pro Shop: +27 21 782 6410
Email: clubhouse@clovelly.co.za
LEGAL & COMPLIANCE
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